Frequently Asked Questions

Absolutely! Families are warmly welcomed at Phirima Lodge. Our spacious chalets are ideal for families, and children have the opportunity to experience the wonders of the African bush in a safe and memorable setting. We kindly ask that children remain under adult supervision at all times, as the lodge is located within a Big Five game reserve where wildlife roams freely.

No. Phirima Lodge is a fully self-catering lodge, giving guests the freedom to prepare and enjoy meals at their own pace. A private chef is not currently available, although this is a service we may introduce in the future. The lodge features a fully equipped kitchen as well as outdoor braai facilities, making it easy to cater for families and groups. Should you wish to dine out during your stay, there are several excellent restaurants located within and around Pilanesberg National Park and the nearby Black Rhino Game Reserve, including: - Bakubung Restaurant - Located at Bakubung Bush Lodge, offering breakfast, lunch and dinner. - Kwa Lefikeng Restaurant - Situated within Pilanesberg National Park. - The restaurants at Shepherd's Tree Game Lodge, Ivory Tree Game Lodge and Kwa Maritane Bush Lodge may also be available to non-resident guests by prior arrangement and subject to availability. We recommend contacting the lodge directly before your visit to confirm availability.

Pilanesberg National Park is home to the Big Five - lion, leopard, elephant, rhino (both black and white), and buffalo - as well as cheetah, giraffe, zebra, hippopotamus, crocodile, numerous antelope species, hyena, warthog, and over 360 bird species. While wildlife sightings can never be guaranteed, every game drive offers the chance to experience Africa's incredible biodiversity in its natural habitat.

Phirima Lodge does not offer walking safaris directly. Walking safaris can, however, be arranged with neighbouring lodges within the reserve. Pricing, availability, and bookings must be requested from those operators directly. Our hosting team is happy to point you in the right direction if you would like to include a walking safari during your stay.

Most guests fly into O.R. Tambo International Airport (JNB) in Johannesburg, which offers the widest range of domestic and international flights and is approximately a 2.5 to 3-hour drive from the lodge. Lanseria International Airport (HLA) is a convenient alternative for domestic travellers, with a shorter terminal experience and an approximate 2 to 2.5-hour drive to the reserve. Car hire and private transfers can be arranged from either airport. Please let the reservations team know your arrival details so we can recommend the best onward route.

Johannesburg: Approximately 170-180 km (about 2 to 2.5 hours by car). Pretoria: Approximately 150-160 km (about 1.5 to 2 hours by car). The journey is straightforward via the N4 and R556/R565 routes, with the final stretch taking you through the scenic landscapes surrounding Pilanesberg National Park.

For the best safari experience, we recommend packing comfortable clothing, a wide-brimmed hat, sunscreen, insect repellent, comfortable walking shoes, sunglasses, and a camera or binoculars for wildlife viewing. Even in summer, mornings and evenings can be cool, so it's advisable to bring a warm jacket or jersey for game drives. Don't forget any personal medication and a reusable water bottle to stay hydrated during your stay.

A 50% deposit secures and confirms your dates. The remaining 50% is due no later than 30 days before arrival. Bookings made within 30 days of arrival must be paid in full at confirmation. A booking is only confirmed once the required payment has been received. Cancellation terms: - More than 60 days before arrival: deposit refunded less a 10% administration fee. - 31 to 60 days before arrival: 50% of the deposit is forfeited. - 15 to 30 days before arrival: 50% of the total booking value is forfeited. - 14 days or less before arrival: 100% of the booking value is forfeited. - No-shows and early departures: no refund. Date changes are subject to availability and Phirima Lodge's discretion; any rate difference is payable by the guest. Changes requested within 30 days of arrival may be treated as a cancellation and rebooking. If we are unable to honour a confirmed reservation due to circumstances within our reasonable control, guests will be offered alternative available dates or a refund of accommodation payments. All cancellations and amendment requests must be submitted in writing. We strongly recommend that guests obtain appropriate travel insurance. By paying the required deposit, guests acknowledge and accept these terms. For the full policy, please see our Booking & Cancellation Terms.